Good customer service is vital to success in business; there’s nothing high-tech about helping customers get exactly what they need. But technology can make the procedure easier and more efficient.

For many small businesses, buying information technology (IT) can pay dividends inside more ways compared to one. Not just can technology help firms establish a corporate identity and lower the cost of doing business, that can also help level the actively playing field.

The Dell/National Federation of Self-employed Business (NFIB) Business Excellence Award, founded in 2004, honors smaller businesses that infuse the spirit regarding innovation and apply IT to further improve the customer experience.

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The winner will receive $30, 000 within technology and specialist services from Dell; a Day along with Dell program with Dell executives, which includes Michael Dell, to share best company practices; a lifetime account to NFIB; in addition to other prizes. 9 other companies may receive a Dell Latitude notebook and a one-year membership to NFIB. The finalists for the 06\ award are:

• AMAD Logistics, an international freight forwarder and logistics company.

• DataCert Inc., a fast-growing dealer of electronic invoicing and corporate legal spend-management solutions.

• Errand Solutions, which provides customized errand-running and concierge services as an employee benefit plus customer relationship enlargement to health proper care, hospitality, residential home and corporate companies.

• Harrison’s Roof structure Truss, L. D. C., a maker of engineered wood roof and ground trusses.

• Micro Technology Services Incorporation., which develops plus manufactures electronic items.

• National Association of System Managers Inc., provides the 24-hour, Web-based consumer portal through which clients can trail service calls plus on-site parts safe-keeping.

• Ntelicor D. P., an information-technology consulting and staffing firm.

• Pipal Research Corp., the team of strategists and investment brokers who provide analysis and analytical solutions.

• Sew What? Inc., a theatrical drapery manufacturer and custom sewing services.

• TRS Consultants Inc., a multidisciplinary engineering and construction management firm.

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